Plans, credits and billing

Where to see your numbersCopy Anchor Link

The numbers for each plan (prices, credits, agents, workspaces, WhatsApp numbers, people per workspace, models) are held in Kumoda's database and can change. These docs do not repeat them, so they cannot go out of date. To see them:

• Billing shows your own plan: the credits left out of the total, when credits refill, how many agents the plan allows, whether the plan is active, and the next payment date.
• Plans (on the same page, and the See plans buttons around the app) lists every plan with what it includes, with a Monthly or Yearly switch and a currency switch.
• The public plans page on kumoda.io/pricing.

Plans are called Free, Pro and Business at the time of writing. A plan sets:

• how many credits you get, and whether they refill,
• how many agents a workspace can have,
• which models an agent can use,
• how many workspaces you can own and how many WhatsApp numbers you can connect,
• how many people a workspace can have (see Team and workspaces),
• whether Flow is included (see Flow).

What a credit isCopy Anchor Link

A credit is one cent of model use. 100 credits is about one US dollar of model-use allowance. It is not a fixed number of chats: usage varies with message length, how much of your documents the agent reads, and the model you choose. A lighter model uses fewer credits.

Credits are used when an agent answers, and also by:

• Test runs and previews. They are real model calls.
• Flow answers, which are charged like an agent run.
• Helpers, when an agent asks another agent for help.
• Message screening, a small check on each message (about a tenth of a credit), if you turned it on.
• Keeping a note about each person, a little more on each message, if you turned it on.

The daily briefing is free: it is written from your records without asking a model.

Credits belong to the account that owns the workspace, so they are shared by all of that account's workspaces.

After your agents have answered a few customers, Billing shows the last 30 days: how many conversations, about how many credits each one cost, and roughly how many more conversations your credits cover at that pace.

Refills and paid plansCopy Anchor Link

• On Free, credits are one-time: they do not refill.
• On a paid plan, credits refill each period, and Billing shows the refill date.
• A paid plan is paid for one period at a time (a month, or a year at 20 percent off the twelve months). It does not renew by itself: you renew by paying again from Billing or the plans list. Kumoda emails you before the plan ends and again when it has ended. Renewing before the end adds the new period to the end of the current one. After a plan ends you are back on the Free plan until you renew, and your agents are kept. If you are already on a higher plan, buying a lower one does not take you down.
• Every payment is listed under Payments and invoices on Billing, with its invoice number. You can search it and filter by status. If you paid and it is not showing, email the reference from your payment confirmation to support.

Credit packsCopy Anchor Link

If you need more credits without changing your plan, Billing has Need more credits? with packs for sale.

• A pack adds a number of credits, paid through the same checkout as a plan.
• Pack credits last a year. They are used after your plan's own credits for the period are gone, so nothing is lost when the plan refills. On Free they add to the starting credits.
• Packs are for sale only when the Kumoda team has priced and opened them, so the list under Need more credits? is the source of truth.

When credits run low or run outCopy Anchor Link

• When about 20 percent of your credits are left, Kumoda emails you once for that credit period. Billing also says you are running low.
• When credits are gone, Kumoda emails you once more, and your agents stop answering.
• A customer who writes after that gets one short note: Thanks for your message. We cannot answer automatically right now, but a person will reply as soon as they can. The conversation is handed to you, so it shows in Conversations as needing you, and in the daily briefing if you have it on.
• Add credits by buying a pack, or renew or move up a plan. The count starts again when credits are added, so a new low or out notice can follow later.

You can turn these emails off in your profile.

Plan limits you may meetCopy Anchor Link

• If your plan has no more agents to give, the agent builder says so and offers to upgrade.
• If your plan does not include a WhatsApp number, or all of them are used, the WhatsApp card says so and offers See plans. The website chat window and the API do not count against it.
• The agent builder tells you which models your plan includes.
• Every seat in a workspace in use blocks new invitations, and a full set of workspaces turns New workspace into Upgrade for more workspaces.