Flow
Your chief of staff for a workspace: what needs you, answers about your business, approvals by reply, on the page and on your phone, plus a daily briefing.
Flow is where you ask about your business and see what is waiting for you. It reads your workspace (what needs you, the pipeline, recent contacts) and can put a question to your own agents. Name one of your agents with @ to ask it directly.
Flow reads, you decide
Flow cannot approve anything, message a customer or change data. Whatever is waiting for you comes back as a list with Approve and Reject buttons, so a decision is never left to what a model was told. Each answer from Flow uses credits, like an agent run.
Who can use it
Flow is for the owner of a workspace and the Admins who run it for them. Other roles see a note saying so.
Flow is part of the paid plans. On a plan without it, the Flow page shows an invitation to upgrade instead, and the phone link and briefing settings below are not shown. Which plans include Flow is set per plan: see Plans, credits and billing.
The page and the sidebar chat
Open Flow in the Workspace section of the menu. The page has:
- Needs you: approvals waiting for you (a tool call a customer's message led to, or a workflow waiting for a yes), each with its six-character code and Approve and Reject buttons, and a count of chats an agent handed over to a person (with a button to open Conversations).
- Reach Flow on your phone and Daily briefing (below).
- Ask Flow: a chat box. It suggests a few questions to start, and you can ask your own, such as what needs you, or how the pipeline is doing, or
@agentfollowed by a question. If an agent has no instructions, documents, skills or tools yet, the page says Flow cannot ask it and what to add.
On every other workspace page, an Ask Flow button floats in the bottom corner. It opens Flow as a sidebar, so you can ask without leaving what you were doing. You can also open it with Ctrl+J (Cmd+J on a Mac), close it with Esc, and choose the icon in its header to open Flow as a full page.
Flow on your phone
Link WhatsApp or Telegram once, then ask Flow about your business from there and answer approvals with a reply.
On the Flow page, under Reach Flow on your phone, choose Link WhatsApp or Link Telegram. (Each button appears only when that way of reaching Flow is switched on for the platform.)
Kumoda shows a one-time code and what to do with it. The code works once, for 15 minutes. Send it from the phone you want to link. The page notices when it is used.
Ask Flow things in that chat, such as what needs you. To decide an approval, reply approve or reject with the six-character code, for example approve 3fa91c. The whole message must be that command.
Who is talking is settled by the link, not by what a message says. Only the phone that sends your code is linked, and a chat that is not linked gets one fixed reply and nothing else. A link ends when its person stops being the owner or an Admin of the workspace. Kumoda has one Flow number on WhatsApp and one Telegram bot, which every owner uses.
Daily briefing
Each morning, Kumoda can send you one short message: what happened in the last 24 hours, what needs you (with the codes to approve from your phone), and anything that is wrong. It is free. It is written from your records without asking a model, so it says only what is in them.
A briefing covers:
- Conversations: how many there were, how many your agents handled on their own, how many messages came in and went out, and how long first answers typically took.
- New contacts and the pipeline: how many contacts sit in each stage.
- Needs you: chats handed to you and approvals waiting, each with its code.
- Heads up: failed agent runs, a channel that needs attention, and credits that are low or gone.
- On a quiet day it says so.
In the Daily briefing card on the Flow page you can switch it on or off, choose the hour (it is set in Lagos time, UTC+1), and choose how it arrives: Email, WhatsApp, or both. WhatsApp needs your WhatsApp number, with the country code, saved in your profile, and a connected WhatsApp number (a linked Flow chat is used first, when you have one). See today's briefing shows it on the page, and Send me one now sends one straight away.
Each briefing is sent once a day. To stop the emails altogether, turn off the briefing email in your profile.